Forgot Password

Lets a member start a password reset from inside the app.

Before you start

Plugin	Ultimate Member
Endpoint groups	Authentication, Forms
Plan	Every plan

Add it to your app

Place it in the side drawer, or leave it reachable from your sign-in screen. It does not need a bottom-nav slot — members look for it once, at the moment they are stuck.

Settings

Setting	What it does	Default
Form	Which Ultimate Member form to render	Your default password-reset form
Title, Description	Shown at the top	Empty

What your members see

A field for their email address, and confirmation that a reset email is on its way.

The reset itself happens on your website. The email contains a link, and the link opens your site in a browser. That is deliberate — a reset link that worked inside the app would be a reset link that works for anyone holding the phone.

After resetting, the member returns to the app and signs in with the new password.

Email delivery is your site’s job

Reset emails are sent by WordPress, using whatever mail configuration your site has. If they do not arrive, they are not arriving from your website either, and that is where to look.

Sites without a proper mail service are the usual cause — WordPress’s default mail() is widely filtered as spam.

When it does not work

Symptom	Cause	Fix
The screen has no fields	The form has not opted into the API	Tick Show this form to REST API
Submitting is refused	The Authentication group is off	Enable it
No email arrives	Your site’s mail configuration	Test a reset from the website; fix delivery there
The link opens a browser	Intended, so the reset is not tied to the device	Expected
The new password is refused	The reset did not complete	Have them reset again from the website