Managing your plan
Billing in the builder is where you buy, change and cancel everything you pay for. Payment is through PayPal.
The Billing page
Section titled “The Billing page”| Tab | What it shows |
|---|---|
| Overview | Your current plan, the add-on services on your account, and your builds over time |
| Plans | Free, Pro and Unlimited side by side, with the monthly and yearly toggle |
| Build packs | The +25 and +100 packs, and how many builds you have used this month |
| Billing history | Every charge on the account |
An Upgrade button anywhere in the builder takes you to the tab that fixes the limit you hit.
Buying a plan
Section titled “Buying a plan”- Open Billing and choose the Plans tab.
- Choose Monthly or Yearly.
- Choose Pro or Unlimited.
- Pay in the checkout window, either with Debit or Credit Card or with PayPal.
Your new limits apply once PayPal confirms the subscription, which usually takes a few seconds. The checkout window shows Payment complete when it does. Anything compiled into a build — the branding splash and the launch-screen duration — changes from your next build.
Payment
Section titled “Payment”PayPal is the only payment provider, and checkout happens on the Billing page itself. Choose Debit or Credit Card to enter a card without a PayPal account, or PayPal to pay from a PayPal balance or a card saved there.
If the checkout window cannot load — an ad blocker can stop it — choose Pay on PayPal instead to finish on PayPal’s own site.
Changing between Pro and Unlimited, or between monthly and yearly, still takes you to PayPal to approve the new amount.
The payment method is held by PayPal, not by Memberside. Change it in your PayPal account.
This is a different thing from the Payment Methods screen inside your members’ app, which shows the saved cards on your WooCommerce store. See Payment methods and orders.
Monthly or yearly
Section titled “Monthly or yearly”Pro and Unlimited can be paid monthly or yearly. A year costs ten months: $490 for Pro, $1,290 for Unlimited. The limits are identical either way.
To switch an existing subscription between monthly and yearly, choose the other cycle on the Plans tab and approve the change at PayPal. Nothing moves until PayPal confirms it.
Add-on services and build packs are billed monthly only.
Separate subscriptions
Section titled “Separate subscriptions”Each product is its own subscription:
- Your builder plan
- Media CDN
- Realtime
- Push
- A build pack
Cancelling one leaves the others running.
When a change takes effect
Section titled “When a change takes effect”Upgrades apply as soon as PayPal confirms them. PayPal keeps your billing date and adjusts the charge.
Downgrades apply at the end of the period you have paid for. You keep the tier you bought until it runs out.
A pending downgrade is a parked change: recorded, and not applied until the date arrives. Until then your current tier is what is in force. Choose your current tier again on the Plans tab to withdraw it.
Cancelling stops the next renewal. You keep full access until the end of the period you already paid for — the rest of the month, or the rest of the year. There is no cancellation fee and no minimum term. After that the account moves to Free.
Before a downgrade lands
Section titled “Before a downgrade lands”Check the things that cannot silently shrink:
- Upper navigation disappears below Pro. If your app uses it, rework the navigation first.
- Sidebar drawers over Free’s 8 items stay, but cannot grow.
- Apps above the new limit are not deleted, but you cannot create more.
- Template screens above the new limit stay; new ones are refused.
- Builds drop to the new allowance.
- Realtime and Push fall to the new plan’s included allowance, or to none on Free — unless you have bought a tier for that service.
Build top-ups
Section titled “Build top-ups”Memberside support can grant extra builds for the current month, on top of your plan and any build pack. A top-up expires with its month. For a standing increase, buy a build pack.
When it does not work
Section titled “When it does not work”| Symptom | Cause | Fix |
|---|---|---|
| Limits did not change after paying | PayPal has not confirmed the payment yet | Reload Billing; get in touch if it persists |
| Came back from PayPal and nothing changed | The checkout was not approved at PayPal | Start again from the Plans tab |
| A plan change cannot be made | The subscription is already cancelling | Wait for it to end, then subscribe again |
| The branding splash is still there | It is decided at build time | Build again |
| A downgrade has not applied yet | Downgrades are parked until the period ends | Expected |
| No yearly price on an add-on | Add-ons are monthly only | Expected |