Managing your plan
Plan and billing in the builder shows your current tier, what it includes, and your payment history when you have one.
Gateways
Section titled “Gateways”Two are supported: PayPal and Xendit. Only the gateways configured for your account appear at checkout, so seeing one rather than both is expected rather than a fault.
Subscriptions are scoped by product. A builder plan, a Media CDN plan and a Realtime plan are three separate subscriptions, and cancelling one leaves the others running.
When a change takes effect
Section titled “When a change takes effect”Upgrades apply as soon as the payment is recognised. New limits are live immediately, though anything compiled into a build — the branding splash in particular — changes only from your next build.
Downgrades apply at the end of the period you have paid for, rather than immediately. You keep the tier you bought until it runs out.
A pending downgrade is a parked change: recorded, and not applied until the date arrives. Until then your current tier is what is in force. If you change your mind before that date, get in touch — the parked change can be dropped.
Before a downgrade lands
Section titled “Before a downgrade lands”Check the things that cannot silently shrink:
- Upper navigation disappears below Pro. If your app uses it, rework the navigation first.
- Apps above the new limit are not deleted, but you cannot create more.
- Template screens above the new limit stay; new ones are refused.
- Builds drop to the new allowance at the next monthly reset.
Build top-ups
Section titled “Build top-ups”Extra builds can be granted on top of a plan’s monthly allowance. They stack rather than replace, and they are arranged rather than bought self-service during the beta.
Payment methods
Section titled “Payment methods”The payment method used for a subscription is held by the gateway, not by Memberside. Update it through PayPal or Xendit.
This is a different thing from the Payment Methods screen inside your members’ app, which shows the saved cards on your WooCommerce store. See Payment methods and orders.
When it does not work
Section titled “When it does not work”| Symptom | Cause | Fix |
|---|---|---|
| No upgrade button | Plans are not open self-service during the beta | Get in touch |
| Only one gateway offered | Only configured gateways appear | Expected |
| Limits did not change after paying | The payment has not been recognised yet | Reload Plan and billing; get in touch if it persists |
| The branding splash is still there | It is decided at build time | Build again |
| A downgrade has not applied yet | Downgrades are parked until the period ends | Expected |