A screen is empty
An empty screen has a short list of causes. Check them in this order, because each is cheaper to rule out than the next.
1. Is it sample data or nothing at all
Section titled “1. Is it sample data or nothing at all”Open the preview.
Sample members and posts means the app is not reading your site. The connection has failed. See Your site will not connect.
Genuinely empty means the app reached your site and got nothing back. Continue down this list.
2. Is the endpoint group on
Section titled “2. Is the endpoint group on”The most common cause by a distance. Check the group under Memberside → REST API — see the endpoint matrix for which one.
3. Has the individual item opted in
Section titled “3. Has the individual item opted in”Endpoints being on is not enough for form-driven and directory-driven screens.
- A form needs Show this form to REST API on the form itself.
- A member directory needs the same switch.
An empty picker in the tab’s settings is the tell. See Forms and directories.
4. Is there anything to show
Section titled “4. Is there anything to show”Worth ruling out before going further. A groups screen on a site with no groups is correctly empty. Check the same content on your website.
Two cases that look like a bug:
- Posts shows published posts only. Drafts and scheduled posts never appear, regardless of who is signed in.
- A members-only list is empty when nobody is signed in.
5. Is the member signed in
Section titled “5. Is the member signed in”Many screens are personal — My Groups, My Notes, Payment Methods, Settings. They are empty by definition for a signed-out visitor.
The preview has its own session. If a screen is empty in the preview and correct on your site while you are signed in as an administrator, this is likely why.
6. Is a restriction hiding it
Section titled “6. Is a restriction hiding it”A role restriction on a tab hides the whole tab rather than emptying it. If the tab is present but empty, this is not the cause. If the tab is missing entirely for some members, check its Restrictions.
Taps that do nothing
Section titled “Taps that do nothing”A list renders correctly, and tapping an item does nothing at all.
The matching background feature is not placed. Tapping a post needs Single Post; tapping a comment thread needs Activity Thread. Without it there is nowhere to go, so nothing happens and no error appears.
Add it on the Background tab. See Navigation zones.